Originally Posted by
tbone14
Flight from BTR-DFW was oversold by one on Wednesday, February 14. (Of note, in the app, I had the opportunity to change my flight for a $150 credit the day before travel.) I had selected to be on the volunteer list for $350. I'm not sure if this was the highest or lowest amount, but I recall it being the bottom right rectangle. About 10 minutes before boarding, the gate agent called 3-4 names to see them at the podium. (FWIW, the flight had 6 open seats in FC, and the standby list showed 6 passengers but 0 availability.) I had assumed the names called were for new boarding passes due to FC upgrades. I checked the app, and the names called didn't match the list. I went to the agent, but was second in line (d'oh!). The first customer took the offer of $350. Overhearing the conversation, the passenger was flying BTR-DFW-MCI. Agent said there were no space out of BTR the rest of the day, so they would be routed through MSY. Also, the agent confirmed the passenger in FC for the new itinerary of MSY-DFW-MCI. The passenger had checked luggage, and AA gave him the option to reclaim the bags, or send the bags through to MCI. In addition, AA paid for the cab to get from BTR to MSY!
I thought passengers couldn't be separated from checked luggage on a flight? Except in situations where luggage is misrouted or mishandled. Also found it very interesting that AA picked up the tab for the taxi and airport transfer.
In the future, I may ask the agent if the flight is oversold, and if so, would like to be considered first to volunteer. Would there be any benefit to being proactive to be selected first, as opposed to a mad dash to the gate counter when volunteers are needed?
My experience has been when multiple volunteers are selected the number one volunteer is usually based upon ease of reconfirming and/or status. You would think AA would want to give the voucher to an infrequent FF that might lose it or have no idea how to redeem it-assuming it's paper. I on the other hand would put that voucher to use almost immediately.