Originally Posted by christep
The "AA" people [in the in the Peninsula Tower office] have always been wearing CX uniforms whenever I have visited (albeit at a separate counter that is badged as AA).
They were dressed as AA people when I went last month, but it wouldn't surprise me a bit if they were really CX employees in disguise.
It was extremely convenient to have CX and AA at adjacent counters. I had an AA-issued award ticket for the 1-stop to JFK on the following day and wanted to switch to the non-stop (no award seats available, but only 4 of 8 seats taken). I went to the CX counter and asked to be waitlisted; they said that AA had to specifically indicate on the PNR that the flight was changeable (without itin/carrier change). So I strolled 20 feet to AA, the agent immediately understood what I'd needed and modified the PNR, and I retraced my steps to the CX fellow who actually got a seat cleared. All in all a painless process, took less than 10 mins total.