Originally Posted by
pho9187
Epilogue:
My husband, the Lifetime Platinum, wrote a letter to some of the executives. He got back an apologetic response, and he and I will both be receiving 2500 points. The letter stated that Citi is to blame, because it's their promotion. I contend that they are both at fault, since it's a joint promotion. In any case, I guess that evened the score. Thank you for all your advice.
I don't know what discussions happened between AA and Citi about this promo, but since it wasn't Citi card specific (Aviator cards also worked), and since it appeared in my AAdvantage account under Promotions, I am fairly certain that this wasn't solely Citi's promotion. If I had to guess, they didn't really dive into the details of the complaints and figured 5000 miles are a small price to pay to make you go away. And probably what you were owed anyway
