Originally Posted by
rune87
Remember...according to AS...the future is tablets and phones and a fancy new lobby. Who has time to spend on customer service training and programing hard stuff? We want to be the Apple of the Airline industry!
At least Apple has a genius bar. As someone who has suffered from exactly what this situation is going to cause, it is a royal PITA. For those of you unfamiliar with how this may affect you one day ... here goes. AEP (LA) SCL (AA) USA (don't remember which airport). All Oneworld at the time, and the policy had just changed. I had a long SCL connection, which I figured I'd spend in the LAN Salon VIP. But no, at AEP, the agent, despite my sad blue eyes look at the agent, who even talked to another agent, failed. So, I arrived at SCL, had to go through immigration, bag claim, and back up to departures to AA check-in, which did not open for about 2 hours. And so I waited, landside, with luggage (such that it is near impossible to even visit a loo), until I could check in and then go through departure migraciones and then to the lounge. Really not pleasant.