I find you never get what you want to hear from these exchanges. Not to theeadjack but I was in a comfort+ aisle seat and got an upgrade to first. Seat turned out to be broken…they moved me back to the back row middle seat. I called to complain and they told me not to complain bc it was a “complimentary upgrade”—I said I had a better seat to begin with! SMH…sometimes the ball bounces your way; sometimes it doesn’t.