Originally Posted by koreanair720

Flew this morning BOS-DCA. I was tippity top of the upgrade list; did not clear. Ultimately, we pushed back with THREE empty seats in F, and me in comfort plus. I wrote a polite but firm complaint, and received the response copied below.

Is this worth escalating...and if so, any recommendations on how?

Thank you so much for reaching out to us regarding your recent travel from BOS to DCA on February 13,2024 DL5674.

I completely understand your frustrations concerning your complimentary upgrade. Upgrades are a great benefit and I’m sorry you were not upgraded this time. Our website explains the benefits of your Medallion status in great detail and it is there that you will find our guidelines for Complimentary Upgrades for you and your companions.

Complimentary upgrades are not guaranteed. I cannot verify why you weren't upgraded. I'm sorry you felt inconvenienced. I will be forwarding your concerns to our Airport Customer Service Leadership team for internal review.

Ethan, thank you for being a valued Platinum Medallion and Delta SkyMiles Platinum American Express Card holder. Your feedback is essential for our continuous improvement. Delta is committed to keeping our passengers happy and to be the airline that our passengers trust. Our goal is to make every effort to resolve an issue when a situation like this occurs.

On behalf of Delta, thank you for flying with us and for your continued loyalty. We look forward to welcoming you onboard again soon.

Regards,

Xage L.
Customer Care Supervisor
Delta Air Lines