Originally Posted by
xenole
I personally let myself drop from GGL. Not spending ££££££ or in control of budgets etc., so as with the majority of GGLs (I'm guessing), we're unimportant. Never felt GGL offered anything beyond a phone number (used twice since Covid and they hung up on me half way through one call, the second was 50/50 in usefulness terms), and a handful of CCR / Chelsea visits - Gold / Emerald pretty much covered anywhere else. Other than a few times flying AA, there's not been anything recognition wise from BA (ok, a couple of welcomes onboard in the last 3 years or so, but I had a few more, still single figures though, when just gold, or pre-Covid).
I haven't experienced the same issues contacting GGL as you - I tend to phone and email quite a bit and the GGL contact team is in my view a real positive.
I presume your handful of visits to the CCR and Chelsea is because you only passed through those terminals a handful of times.
Other than that, you constantly sound like you had a level of expectations but they were never met. Can you describe what you were expecting being a GGL?