Apologies if I missed this, I tried searching this thread and the previous one. I have used eupgrades on myself quite a few times in the past but this is the first time eupgrading multiple people on one pnr. We are flying AC 36 on Feb 19, myself and my partner have flex fares with eups applied on both from the date of booking cash fares in December. I am 50k, she doesn’t have status (same pnr). My clearance window opened today and it shows R1 on expert flyer, shouldn’t one of us have received an upgrade? I see HL on cowtool for AC 36, which I believe means the window has opened.

Or does it have to be R2 for us both to clear at once on one PNR?