[QUOTE=Patrickschmidt;35994707]
They should really talk to their flying crew and maybe get some feedback first hand.
But then again, what I mostly hear on board is something like “we escalate but no one is bother to do anything”[/QUOTE }

I hear this all the time from LH F Staff, nobody listens to them, exactly the same approach for SEN & HON, they do not listen to us, they will need more than good luck going forward, they insult their employees & their customers