Originally Posted by MS02113

Just had a bad experience at Hilton Atlanta Airport. Received folio via e-mail and noticed no credits had been applied. I messaged the hotel via Hilton app, and an agent responded quickly and apologetically, promising to apply the credits. When I reviewed the updated folio the next day, however, I found that only one $15 credit had been applied despite reservation for 2 adults and 1 child. I messaged hotel again, and second agent claimed that I was only eligible for one credit because I hadn't added second guest's name to the reservation. I explained that I've never been required to add a name so long as the reservation was for two or more guests. Nor does Hilton corporate make any such stipulation. Agent responded "that is our policy at this location" and suggested I call the manager. When I asked for manager's number, she responded again that it was all taken care of. All of this back-and-forth for a few overpriced items from the grab-and-go.