Originally Posted by
LifeMiles
To our US members,
We want to confirm that the issue affecting the immediate availability of points transferred from other loyalty programs (such as Amex Rewards, Citi Thankyou Points, etc) to LifeMiles is now 100% fixed.
This issue that caught some buzz lately on different blogs, was related to a small base of members who transferred points from other loyalty programs to LifeMiles and the points did not show up/were available to use immediately into their LifeMiles account; despite having confirmation from the partner and LifeMiles itself that the transfer was successful. This issue only affected a very small number of clients that had a specific configuration of their accounts, that affected the immediate transfer.
Once again, this issue is now 100% fixed and all transfers from banks in the US to LifeMiles happen in real time; this means point transfers to LifeMiles are available to redeem flights in LifeMiles.com immediately.
We apologize for the inconvenience caused to our affected members and assure you no miles were lost in the process.
Keep enjoying LifeMiles redemption offers; happy travel!
The LifeMiles team
As of today, this problem is still occurring. I transferred from Amex to Lifemiles yesterday (Feb 11th) and despite the miles showing up under Recent Activity in my LifeMiles account that the miles have been transferred, my account is still at 0 LifeMiles.
Anyone else encountered this issue recently?