Sorry to keep spamming the thread but they keep responding:



​​​​​ Looking carefully at the flight notes, I can see you did print the boarding pass at 1:40 pm, however, did not take the flight, your seat was removed at 4:05 pm on 01-21-24.Unfortunately, we are not able to credit those miles. I know this might not be the desired outcome, however, if there is anything else we can help you with please let us know.

Edit:
I'm done wasting my time with this guy after this last message I sent. As I say there, I could show more screenshots proving I was at the airport, but this guy apparently has no power to fix my issue or doesnt believe me.

Any suggestions at this point of how to proceed? My plan is to wait for maybe the DOT complaint to produce results, maybe wait until March, and then fire off a snail mail to corporate. I could just drop it but I'm aggravated now so will use downtime to keep going through other channels.
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​​​​​​This was my response:

​​​​​​This is another example of how your notes are incorrect. I did not print that boarding pass. The gate agent did as it was waiting for me at the gate as I already stated.

I can waste time showing more screenshots showing when I returned my car and screenshots of the airport restaurant I visited showing I was at the airport. Furthermore, my girlfriend and her 3 kids were also on that flight on a separate confirmation number and can vouch that I was on that flight.

At this point, I can see I am getting nowhere through this channel. You can settle this manner by forwarding this to the appropriate department to credit my status and redeemable miles for the flight. Otherwise, I guess I have to wait for my complaint to work it's way through the Department of Transportation and I'll have to pursue other avenues such as a letter to the US Mail to Frontier Corporate headquarters. I will have to reconsider several flights I was planning on booking since apparently I can't get this simple matter resolved and worry about any future issues I might have on more serious matters. You compensated me for the seat downgraded which I appreciate but somehow now you are telling me that I didn't fly that flight in the downgraded seat that I was compensated for? I understand there must be some glitch in the system so please send this to the department that can override this issue.
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Edit:
I can finally relax. As you can see, when I get myself worked up about something, and it takes a lot to get me to that point,, I really want to be ready on all avenues. I think my plan is to not respond to this agent anymore after this last message.

I found this link showing this address as one I can send snail mail to in a month or two if the DOT complaint doesn't produce any results.

I figured I'd post this so all the methods of complaint are on one spot for someone doing a search in the future. You have the DOT link a few posts up and this snail mail address

In writing, you may send written correspondence to us at:

Frontier Airlines, Inc.
Attn: Customer Relations
4545 Airport Way
Denver, CO 80239

We will acknowledge receipt of written complaints and concerns within 30 days of receiving the correspondence, and we promise to have a substantive response within 60 days of receiving the correspondence.