They replied again within an hour. Apparently they didn't like my message asking if it's more likely their system incorrectly marked me as not boarded or if the opposite is of me lying and getting boarding pass yet somehow not boarding the flight is the truth.

This is incredible. This time I attached a copy showing my paid parking at Midway. I can tell this is what they send people when they have no response. What is my next move? Wait for my complaint to.work it's way through DOT? They even compensated me for the seat downgrade but can't give me my status miles claiming I didn't board the plane?!


I guess he copy pasted this form letter:




Thank you for reaching back to Frontier Customer Relations. Upon reviewing your case, we found that there are no official notes or records from the airport or our staff to substantiate the incidents you described. We strive to maintain accurate and detailed records of all customer interactions to ensure proper investigation and resolution of any issues that may arise.In order to process a compensation request, it is important for us to have verifiable documentation or evidence that supports the claims made by our passengers. This helps us ensure fairness and accuracy in assessing such requests.While we understand the frustration and inconvenience you experienced during your travel, without official notes or records, we are unable to confirm the specific details you have provided. Please note that this is not meant to discredit or invalidate your experience, but rather a necessity in our process to ensure accurate resolution.We apologize for any disappointment or confusion this may cause. We value your feedback and take your concerns seriously. If there are any additional supporting documents or records you can provide to help us investigate your case further, we would be more than willing to reconsider your compensation request.Once again, I apologize for any inconvenience this may have caused. We appreciate your understanding and cooperation.

This was my reply back:

Here is a picture showing I paid for my parking at Midway airport (MDW-Chicago Midway) on January 21,.2024. you can verify that parking is $15 per 24 hour period. If you look at the flight that posted MDW-DFW and DFW-MIA , you'll see that I left Midway on January 19, 2024. I paid $45 parking and it was over 2 days parked and under 72 hours as the flight arrived in Midway around 7PM January 21 2024 from Miami. Why don't you check the records of who flew in seat xxx and xxx to verify my claims? I also attached the two boarding passes I had, including for the seat I actually flew on (xxx). I imagine you sent me a form letter when people complain. I have been more than patient and polite with my messages. Someone researching that flight can easily see the flight loads and what seats were assigned. Than you for your assistance.