The February 1 deadline passed, but nothing was resolved. I attempted to learn the status of the problem ticket. Essentially, I was only told that Customer Care had passed the problem off to another department. That department never communicated with me.

I appreciate that the Marriott Bonvoy Lurker team got involved, but that team could only send it off to another team.

There was neither an acknowledgment that I qualified for the Brilliant Earned Choice, nor a commitment that I would receive the published benefit.

I tried the Brilliant Earned Choice link many times over a course of five weeks, but I always got the “apologies” page instead of a page allowing me to select. I was losing hope.

This weekend, I tried the Brilliant Earned Choice link again, expecting to see the “apologies” page again. After all, I had not been informed that anything had been fixed.

This time was different! I was presented with the three choices. I successfully chose the 85K FNA. It appeared in my account right away. Yay!


LonghornSS — Have you tried it? You should.

By the way, Marriott still has not sent email notifying me that the Brilliant Earned Choice Benefit year-end bug has been corrected. I’m glad I tried it. Else I would not know. Marriott really needs to figure out how to communicate better when there’s a problem.