Originally Posted by
zombietooth
In OP's case, they still refused to help him after the kiosk screen told him to "see an agent"....
This is in startup mode and UA does need to be able to handle this particular case better. That is a confusing response as the kiosk/phone AOD (not the chat or other social media agents) are suppose to be airport agents that have greater powers and no need for a in-person agent.