Originally Posted by neilk99

Yesterday I called in to rebook a flight that had a schedule change once the agent rebooked me she re-requested my eupgrade and it cleared immediately. I checked this morning and the eup credits for the leg were refunded to my account (was already confirmed and deducted so I went from having 40 credits yesterday to 51 today). She was able to select a seat in J which I still have assigned. My flight is showing as HK on cowtool and as upgraded on the app. The only weird thing is that the eupgrade site shows that leg as not available for upgrade rather than the usual greyed out available with the eupgrade cost (my outbound leg which I didn’t change still shows up this way). Does anyone have experience with something similar and should I call in proactively or is this just AC IT being AC IT and I can leave it and let it sort itself out.

Thanks for any info!