Originally Posted by
dugg1989
As much as anything it’s another reminder to me to always book direct with the airline, sounds like this would have been easily resolved if I had.
While there are definitely a number of OTAs that I avoid, I disagree with the common (on FT) notion that maintains we should, under no circumstances, avail of agents. In many cases, agencies are far easier to work with (e g. picking up the phone) than airlines.