Originally Posted by
Splotly
I’m thinking the fact it’s showing the ALL PLUS Voyageur rates at those hotels but not at the Sofitel implies we’re logged in correctly and trying to use the card correctly, but that the discount isn’t being made available at all the hotels (ie Sofitels) promised by the card…. which means the card isn’t what’s it’s claimed to be!
There are a few hotels not showing the Voyageur rates on the website, but that's against the card's terms. If I remember correctly, in the past someone having the same issue had contacted Accor support and they fixed that for them at checkout. I think you should call them and ask.