Completed a stay recently and I have to say I was very impressed

Booked 1 night base room with points, applied SNA/NUA and cleared to Astor suite 3 days prior. Arrived early in the day and none of the 3 Astor suites were available so I was given a temporary room and they would call me and move my luggage when it's ready. Came back and went to the front desk around 6pm and asked if the room was ready. The staff made a call "upstairs" and said I got you the Presidential Suite

I'm assuming they gave away the Astor Suite cuz he looked confused when I said I was waiting for the Astor suite, or they're just being extremely generous but either way I'm eternally grateful

- Staff: everyone is very friendly, professional and proactive
- Pool: infinity pool on the 3rd floor (not the rooftop AURA pool) is very nice - good temperature, clear/clean and with plenty of sunbeds
- Beach access: complimentary entry/sunbeds at Kyma Beach club with hourly round-trip transport
- Breakfast: good selection with different cuisines
​​​​​​- Room: My vocab is too limited to describe it
- not really a downside but there is no house car

Temp room:


Presidential Suite:













Pool/Beach Club: