tennessetom - Yes, the account number on the back of my card matches. I tried AA and Citi, but I can only get people in foreign countries. I submitted a case to Citi, but they said it's an AA problem. The offshore people at AA submitted one case that got ignored, and they refuse to submit another.

notquiteaff - Yes, I got a different version of the same offer--for 5,000 miles.

Usually, I"m really good at getting stuff like this done. I have been trying for months. Is there any way to get a US person at a high level at AA?

I actually got the same offer last year, and it took opening two cases with AA to get the points. However, at that time, AA had US people answering the phone.