I did not ignore her. I walked through the issue with her. I asked her how many seats are still available on a later flight to an alternate info. She was looking at her phone app and said “I don’t know” then started counting the Y9 J3 etc. display on her phone.

I then asked her if I could be protected on that alternate flight while keeping my (now 5 hour delayed, returned-to-gate) itinerary in tact. She told me that is not possible in their system.

She then pointed to the QR code and said “try them.”