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Thread: Unable to apply SUA to a points booking?
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Old Feb 9, 2024 | 6:14 pm
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Kacee
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Originally Posted by mattamatix
They mentioned they had to communicate with PH Auckland to block off a suite and it will not show on my account due to some IT limitation.
The reservation can be updated to show the upgrade, but it requires extra process, and many agents either don't know how, or are not willing to make the effort.
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