I have to wonder if what many people are perceiving as negative comments or criticisms of the guests by Hyatt staff is really just the staff documenting factual events without judgement, but also (since these are primarily internal documents) without concern for how the description will look to the guest. As such, as a lot of these "criticisms" could be seen as Hyatt staff trying to proactively anticipate and address any issues.a particular guest may have. I also wonder how often they mix up guests in these records--for some reason there is an entry in my file that I do not want any down pillows, which I only discovered after a few stays in which the front desk informed me at check in that they had made sure to remove all down bedding from my room before I arrived. I have never had a problem with down pillows, so I imagine they must have confused me with another guest.