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Feb 9, 2024 | 9:12 am

#478

ali7204

Join Date: Sep 2018

Programs: *Alliance Gold, Hyatt Globalist, AA Plat Pro, BA Gold, Hilton Diamond,Marriott Gold,

Posts: 171

Quote:

Originally Posted by ZenFlyer

Do you have evidence of having made a payment to T-Mobile? If so, include that, it doesn't have to necessarily be on the same document. (Or, you can combine the other email you reference AND your separate payment confirmation into a single Word document and attach that). If you haven't made a payment to T-Mobile yet, see if you can make one, even if it is early, and re-submit your claim once you do.

Thank you and yes, I haven't made any payment and there is no option to make one. I already have TMO voice line so it is a combined bill. Will combine order email with a screenshot of monthly charges on a word doc and send it. Thanks for the idea.

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