Originally Posted by
ali7204
I'm dealing with the issues. I placed an order for home services on January 19th, but unfortunately, it didn't track properly on the portal, despite having screenshots as evidence. On February 6th, which marked the 15th day after placing the order, I reached out to customer support for assistance. However, after several exchanges, they keep referring to an "e-receipt," which I find confusing as I have already submitted the T-Mobile order email during my initial inquiry. This email contains all the pertinent details they are requesting: the order date, type of services, order number, etc. Unfortunately, I'm unable to provide a payment breakdown as the services are on a monthly subscription basis.
Do you have evidence of having made a payment to T-Mobile? If so, include that, it doesn't have to necessarily be on the same document. (Or, you can combine the other email you reference AND your separate payment confirmation into a single Word document and attach that). If you haven't made a payment to T-Mobile yet, see if you can make one, even if it is early, and re-submit your claim once you do.