I just paid the subscription to get this card and then tried to use it to book a Sofitel hotel (Sofitel Resort & Spa in Fiji) but no special discounted rates were shown online.

I can see the usual 5% off member rates but nothing more/different to that. And definitely none of the 20% discount the card indicates for Sofitel hotels.

(I’m signed into my account when trying to book and have linked the new card to the account etc and entered the numbers in the booking etc.)

Thoughts appreciated from anyone…. I tried to work out how to contact their customer services to ask for help but finding out how has completed defeated me!!!