And the sad thing is that all of these fantastically helpful staff are being offered voluntary redundancy, presumably in a bid to replace them with cheaper models. So examples like this will be replaced with stories like Santiago thread running currently (where someone arrives at the airport to find their booking has not been ticketed and they are fleeced for thousands of pounds in order to travel)

Now I going to lie in a dark room and chunter to myself about BA knowing the cost of everything but the value of nothing they are lucky enough to hold.