Flew it Friday, same sentiment tbh. Just very mid & not at all the premium brand that Ed keeps banging about being a key differentiator for DL.

The amenity kit is probably the best in its class and that's where it stops. Everything else is marginally enhanced C+ from a soft product perspective. Seats are the same as AA/UA (Collins MiQ) so nothing groundbreaking to report there, nor is it a differentiator.

I don't know, DL are not worth any kind of price premium from my experience. If you fly enough to get status, I think you'd be insane to choose DL out of NYC when you can get the C+ equivalent at booking & also get into the nicer JFK Lounges on international trips with Platinum on AA, whereas DL Gold gets you not a lot comparatively.

They must be doing something right because they're the only US airline making decent money, but the brand loyalty is mystifying to me.