Delta Premium Select Left me disappointed
I have flown on American Premium Economy, and the experience was fantastic. The seats were comfortable, the flight attendants were attentive, and the food, while typical airline food, was quite good overall. The attention to detail was unexpected but appreciated, and after several trips, I grew accustomed to the consistently high standard.
However, my recent experience with Delta left much to be desired. While the seat and legroom were excellent, as I was seated at the bulkhead, several aspects of the service fell short. Despite boarding early.I found the overhead bin space already filled, which was frustrating, especially considering my companion required wheelchair assistance, making us the first to board. Although flight attendants are entitled to use overhead bin space for their equipment, it was disappointing to see the premium cabin suffer, mainly since premium passengers are typically the first to disembark but now we have to fight our way to the back to get our stuff. But I guess that is a first world problem.
The seat itself was comfortable, and the entertainment options were decent. However, the food left much to be desired and the service was lacking. When asked if I wanted to eat, the flight attendant seemed annoyed, and the meal presentation was subpar. The hot portion of the meal was served in a paper/foil container, making it difficult to handle without burning myself, SHhe just handed it to me, and while the potato salad which was partially frozen was handed to me in a plate, at least I didn't get frost bite, and the chicken resembled a sponge the texture was just weird. While I understand that airline food has its limitations, having flown American's premium economy multiple times, I had come to expect a higher standard from Delta, I fly delta more than america 20 to 30 flights a year on delta as opposed to 2 or 3 on American.
Perhaps it was just an off day for the flight attendant, but something else that was bothersome was the constant opening and closing of overhead bins by the crew, rummaging through their belongings, was disruptive. Overall, my experience with Delta's premium economy fell short of my expectations, especially compared to my positive experiences with American Airlines.
The snack options were decent, full size candy bars, but disappointingly, they were only offered once during the entire flight and yes it was a night flight most people were snoreing but there were a few who waned seconds like the guy next to me. it appeared that you had to go to the back of the plane to get a drink or something to snack-on, no big deal I made the trek but my neighbor resorted to using the dreaded call button multiple times. Maybe I should have used it too.
On a separate note, a friend of mine was seated in Delta One; His TV didn't work, He was pissed to sa ythe leaset he wanted to see Openheimer and Mission Impossible figured he could knock those two movies out and something else on the 9 hour flight. He asked the Perser to reset his tv which they did a few times and it didn't work. In the end they moved a non rev to his seat and him to the non rev seat. He was 6D I think he was moved to 1C.
He also said his Delta One Experience wasn;t as good as the American Airlines lie flat seats on the MIA to GIG route.