Originally Posted by
NAyob
Hi guys,
I recently traveled with my dad in QR business from DOH - JNB. My dads IFE system was completely non functional and the crew were terrible - they didn’t even provide him with QR customer care contact details ( but because I’ve had my fair share of issues with QR, their contact details are on “speed dial” lol).
I’ve contacted them but they seem to be “ghosting” me? Is this normal for QR, or how do I escalate this matter?
It rather depends on what you are looking for.
If it's an acknowledgement of the hardship your dad went through then you'll probably get that and a sort-of apology through your contact with customerservices.
If you are looking for compensation in terms of cash or avios then you are unlikely to be lucky. The airline tends to close down its correspondence after the initial exchange. If your QR-PC status indicates a degree of commercial importance then you might eventually get a handful of avios if you message them again and make it clear you are looking for compensation.