This is frustrating. On January 8, 2024 I tried to transfer points to an individual account and they ended up in my family pool. I didn't understand that if you were contributing 100% of your points to your family pool, this included bank and credit card transferred in points. My mistake, lesson learned.

Now, Feb 2, I transferred points into my individual account thinking they were going into my family account (because that's how it had worked 3 weeks earlier!) and they are now stuck in my individual Skywards account. So now I don't have enough family points to book the trip I want and not enough individual points, and of course they can't transfer back and forth between family account and individual skywards account!

Lesson learned here: forget the family pooling option and just transfer as many points as you can to an individual account. You can make bookings for other passengers using your individual points.

Like someone else said, typical Emirates completely changing how there program works with zero communication, just changing some wording in the FAQ and not communicating it at all. A very frustrating program to deal with, despite some decent redemptions.