Originally Posted by
olala0415
Hi there
I’ve recently experienced Ryanair ignorance about immigration laws and regulations. Just wondering how it was all resolved in the end for you? I’m planning to seek solicitor advice on this matter and hopefully to take them to court. I know it’s a big shot but I will try as Ryanair ruined our family holiday causing a huge emotional and financial distress to me and my family! Staff is not trained/educated properly and Ryanair immigration think they have the law to themselves!
I simply avoid Ryanair going into the UK except from a few airports where I've got email confirmation from the relevant check-in company that they'd let me board. Otherwise I stick to easyJet and Jet2, whose immigration teams have sorted me without fail whenever I'm denied boarding (most recently twice in a row by Aviaserve at MLA on 9 and 10 December).
I did perform 3 Ryanair "audits" in 2023 in Spain (where they self-handle under the Azul Handling brand) to see if there's been any change after I alerted the UK Home Office of this widespread error within the industry. At REU I was let onboard no questions asked, but it must've been luck, as subsequently at GRO and MAD I had to phone UK Border Force and ask them to liaise with Ryanair (which they did, thus saving the day). So after MAD in particular I was like "nah, not worth it", so again easyJet and Jet2 it is until ETA is rolled out to EU nationals (whereby carriers will be able to check EUSS status in a fashion similar to ESTA for US flights, as EUSS status will constitute both a passport exemption AND an ETA exemption), and frankly even then easyJet and Jet2 are far more deserving of me as a loyal customer than Ryanair ever were.
As for your case, what was the issue, and what was the route? So I can advise on how to escalate as quickly and cheaply as possible