Originally Posted by
Kacee
My understanding is they have to confirm with the hotel on a points stay because the system doesn't have the capacity to confirm an SUA as it does with a paid booking. System limitation, not inventory limitation.
Agree chat is next to worthless.
This is correct. Applying an upgrade to a points booking results in a whole different process and subsequent display of the reservation compared to a cash booking but the inventory is the exact same. If the standard suite is open, it's open.