Thanks for contacting us. We had recently made some changes in the family programme. Financial partners points conversions transactions will be credited to individual Skywards account, even though your are holding family account. In an effort to continuously improve our programme offering and ensure a positive and secure experience for all our members, Emirates Skywards will restrict pooling of Miles earned through our Financial points exchange/conversion partners into My Family accounts. You will, however, continue to earn Miles in your individual Skywards account for such transactions. In view of the above, I regret I'm unable to transfer the Miles to your family group. For all the terms and conditions, you may click on the link https://www.emirates.com/english/skywards/my-family/ You can contact us if you need any more information. Have a good day!"