Originally Posted by pb9997
I fully appreciate any company has its rights to protect their internal use only info. But PNR data cannot be classified as internal use as its data may be shared with other carriers the pax may be flying with or even third parties with access to Sabre and the likes.
Now, being a PNR an open document, it's the carrier responsibility to make its employees understand that and not allowing them to write info there that may become public knowledge.
Excellent point. Perhaps the basic PNR info should be in one place- publicly available, and the comments should be stored elsewhere and not shared. I do agree that basic PNR info should be accessible as it has been shown in this thread to be very helpful.
Cheers.