Originally Posted by brp
(...)While access to a PNR is nice, I don't think AA should be faulted for not allowing access to their internal comments ("passenger seemed to want to ramble on about..."). That is their internal information. We may not like that we can't see it, but we should not really have access.
I fully appreciate any company has its rights to protect their internal use only info. But PNR data cannot be classified as internal use as its data may be shared with other carriers the pax may be flying with or even third parties with access to Sabre and the likes.
Now, being a PNR an open document, it's the carrier responsibility to make its employees understand that and not allowing them to write info there that may become public knowledge.
As you know, if you want to have access to the comments that someone may have written in your AAdvantage accounts you simply need to change your address to Europe and there companies have to share their data with their customers if they ask so.
So I guess this was move either because EF was not allowed to the first place or some very narrow mindeds inside AA. I do believe to be the second case. Time will tell.
When corporations try to hide data... that's already valuable info.