I’ve found that the shambolic code quality of the OW booking engine extends through to the ticketing end. A friend showed me the itinerary email which was squirted (?pooped) out of the end of an on line booking:
- weird routings including a redundant overnight stop with no explanation
- a typo in a standard part of the text: “poviders”
- wrongly formatted times, eg “6:5” for 0605
- but worst of all, when a flight lands on day +1, it doesn’t tell you that!

These are pretty basic errors. Any beginner programmer should be able to put leading zeroes on minutes, or spellcheck. And any beginner agent should have spotted the missing +1day on a transpacific flight, during user acceptance testing.

Further proof that this engine should be avoided if at all possible.