Wile I'm not going to go as far as some to say that this was some kind of scam, and we are further bankrputing the airlines, I was failry sure that this would happen. While access to a PNR is nice, I don't think AA should be faulted for not allowing access to their internal comments ("passenger seemed to want to ramble on about..."). That is their internal information. We may not like that we can't see it, but we should not really have access.

Imagine, in your own work, if your customers got the minutes of all the internal meetings you have about theit business ("well, this is not the best solution for them, but it's what we have, so let's try to sell it").

To say that AA "cut off a useful benefit in a few hours" and is in any misdirected is, IMO, not fair. This is a move toward undesired access to their provate data. I sure hope they'd move this quickly if some organization got access to my credit card information (no, I'm not comparing EF to that- it's completely legit, but it's still internal information).

Ok, off soapbox now .

Cheers.