Originally Posted by shyabrasive
Well said!
In the brief time I could see some of my PNRs, it became apparent that a future flight where I (EXP) had tried to do a companion upgrade request for my non-status spouse had failed. AA.com seemed to have accepted my request, but then all visibility disappeared using their "My Reservations" option.
While I think that the PNR feature of EF was useful, the behavior you noted above has been around for a long time, and much reported, Itn information routinely disappears while upgrades are being processed. In the end, you still made a call to get things confirmed, the same as you would have done without EF. You went in pre-aware that the request had been accepted, only to have that confirmed- same as would have happened without EF PNR access.
So, IMO, there was not a lot gained, in this instance, from seeing the PNR info.
Cheers.