FlyerTalk Forums - View Single Post - 14.5 hour delay and destroyed luggage…advice needed
Thread: 14.5 hour delay and destroyed luggage…advice needed
View Single Post
Old Feb 6, 2024 | 8:01 am
  #11  
JJeffrey
FlyerTalk Evangelist
Community Builder
Community Influencer
All eyes on you!
25 Years on Site
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 15,123
You definitely have 2 claims here, keep them separate.

For the delay, send a complaint to customer relations online at aa.com. For such a lengthy delay as an F pax they should throw a decent amount of miles your way and/or some type of trip credit. Don't even mention anything about the bags here, that will just confuse things.

For the baggage damage, follow the instructions at aa.com to submit your claim as noted above (AA.com - Delayed & Damaged Baggage).
JJeffrey is offline  
Reply