FlyerTalk Forums - View Single Post - Hotel changed cancelation policy after I booked
Old Feb 5, 2024 | 6:38 pm
  #13  
notquiteaff
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Originally Posted by iknowthings

For an example for paid rates, let's say I am a revenue manager and I establish rate 12RMOC (the most common rate plan for member flexible) for the entire month of February. It will have a 2 day cancellation policy (again, for example). The rate will still have the ability to dynamically adjust to supply/demand, but the cancellation policy remains the same for all reservations booked under 12RMOC. Suddenly, a special event happens the second week of February and I need to adjust strategy. I would have to remove availability for 12RMOC and make 35ABCD (prepaid rate plans vary widely but the 35 part is right!) the only available rate plan that has a 24-hour after booking cancellation policy, but again the rate is able to dynamically change. I could not just change 12RMOC to pre-paid non-refundable without making every single reservation for the entire month of February pre-paid non-refundable, which would probably cause a riot.

These are just example rate plans, but the entire system functions in this way with the exception of redemption reservations, which are easy to cheese out of anyway.
Thanks for taking the time to respond, but I am sorry, I fail to understand how this explains what the OP is reporting.
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