Originally Posted by sbrower
It takes years for AA to make enhancements to their system. But only hours to cut off access to a worthwhile product. Seems like a poor allocation of resources.
Well said!
In the brief time I could see some of my PNRs, it became apparent that a future flight where I (EXP) had tried to do a companion upgrade request for my non-status spouse had failed. AA.com seemed to have accepted my request, but then all visibility disappeared using their "My Reservations" option.
A phone call cleared it up - and I could verify it after the fact using ExpertFlyer - but I would never have known. I'm happy to use web interfaces for most of my interaction with AA (or our corporate TA), but it certainly does seem to be an uphill struggle to get decent access. And, back to the OP's right-on point - they worked this issue in a hurry.
Geez...