Originally Posted by
Nicc HK
I had a very positive experience recently.
Had a connection to CX in BKK but separate tickets with a long layover. CX being a redemption. Went to the transfer desk, nobody there, so went to the lounge where the staff were wonderfully pleasant and efficient, sorting me out for an earlier flight. No fee. Flights fairly busy.
And since it’s lounge sorting you out, I assume you’re hand baggage only?
I’m seeing this as an Unelevation that the desks can’t sort out fare changes/no longer has a ticketing desk. So desks can only process a fee-waived SDC, or bust.