Originally Posted by ZKNHB

I had a crazy situation with UMNR. Flight was diverted to AKL, from AUS. If my son didn’t have a phone. I wouldn’t know he got diverted. They locked him in a staff room without an adult looking after him, and his airband didn’t text be had been diverted until 7 hours after he had been diverted…. Anyway, there’s a lot more but this is not the thread. I flew up to meet him, and then requested a refund for my flights $800 to AKL return (?!) and they said it would take 14 weeks!!!!! I hadn’t received it at 15 weeks, contacted them went through the whole process and they said “sorry can you call back tomorrow, I don’t know”. Still haven’t got the refund