Originally Posted by jreichel
From what I understand, they have not really cut it off. I assume they are more than happy for every booking made through the service, but (like virtually every other consumer tool) it now is a oneway street. They just prevent customers from reading their internal remarks.
Just to clarify this, we are not a "travel service" in that we do not do "bookings", take reservations nor sell tickets. We provide information of various types related to airline travel for virtually all airlines in a concise way. PNR access, while very important to many, is only one facet of the service we offer. Most of our subscribers routinely use and continue to find value in all the other aspects of the service more than PNR access.