Originally Posted by
bmwe92fan
OP - please note some things from the T&C of upgrades:
- If you cancel or change your flight, you also need to call your United Customer Contact Center, as the MileagePlus Upgrade Award will not be automatically canceled or changed.
- If you request to cancel your MileagePlus Upgrade Award, any miles and associated upgrade co-pays will be refunded, though a re-credit fee may apply
Bottom line is yes you can get your money back -- it just may take some time and a few calls on your part -- don't expect it to be automatic!
Good point. I seem to recall the fee applies if the upgrade clears. But it's become so hard for nonelites to clear upgrades, it hasn't come up for a while and I'm not sure what the current policy is (noting that UA's made it incredibly difficult to find all the applicable T&Cs).