Originally Posted by
JBKettle
While I would agree the emailed checkout PDF is not 'new' in the sense that it was just designed, it is a change for me that it now seems to be sent with every rental and without the checkout clerk asking if you want it.
On the credit cards, I always book to one specific card, but have another 'backup' in my profile, for whatever reason I thought was valid long ago. During checkout at DEN last week, they asked me if I wanted to use the 'backup' card. Er, no, I want to use the primary card that is default and on the reservation. I wonder if this new software is the reason. I have since deleted the backup, and will let them enter it manually if there is an issue with the primary.
if you don't the emailed PDF, how are you going to show police you are the renter of the vehicle if you get pulled over? That is what the email PDF is for, I'm sure you are less than 1% of those who don't want it.
I have them ask me if "I want to keep this on the card on file" which has been standard for years.
No company is ever going to make everyone happy, and your post proves my point.