Originally Posted by JDiver
If I can't even see my travel itinerary, with or without comments, they have restricted access significantly.
Absolutely true. I have never used the service (luckily, I have access to professional Sabre) and I thought that reports of not being able to see one's own itinerary were isolated occurences. If it is meant to be and stays this way AA have rendered the service completely useless, I agree. In that case, I really feel sorry for the guys running the service!