Originally Posted by
bigshooter
This is why I hope the courts and/or lawmakers start taking closer looks at these programs.
American Airlines did not make money flying last year, but they made money on the FF program. This must be one of the largest and most profitable industries with next to zero regulation or consumer protections out there.
I’d be careful what you’re asking for. I suspect the percentage of people who are “harmed” by loyalty programs is likely minuscule, and I would guess the vast majority of those very clearly violated the terms (sold miles/certs, in violation of the clear rules that they perhaps didn't read).