FlyerTalk Forums - View Single Post - General discussion of UA's inflight service (Domestic / International, all cabins)
Old Feb 3, 2024 | 7:51 am
  #491  
eng3
1M
60 Nights
50 Countries Visited
15 Years on Site
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 6,079
Originally Posted by st530
Wow. I never ask for water so I have never experienced this, but ... wow. Just wow. Kirby even training the staff to save on water!
It's happened quite a few times. It's just lazy. This happens most often when they have pre-poured drinks like champagne and orange juice. So when I ask for something different, they are too lazy to go back and get it or try to remember what I want. However, sometimes it happens when they just come to me with nothing in hand. I often sit in row 1 or 9 so it's not like they have to walk back very far. Sometimes, they see me kind of hesitate while I am thinking about whether or not I accept their response and they'll say "would you prefer it in a glass?"
It's only happened once or twice during the actual drink service. The water is right there on the cart so I don't know how much more lazy you can get.
Though, ever since pre-ordering started, I'd say more than 50% of the time, they don't even come by to confirm I still want what I pre-ordered or to even say hello and thank me for being 1K.

Originally Posted by seanp7
...
Yeah, when that happens, it can only be a power trip. They almost enjoy it.

That said, GRU-EWR 2 days ago, the FA dumped a tray of water bottles on the ledge above 1F - and that was great, because you could just grab one whenever. Same with the slippers - three giant bags of slippers, placed above 1D/F so people could help themselves.
I'm actually ok with self-serve. Let's do it for garlic bread/salad/wine/dessert then, too?
That's one of the reasons I don't like 1F. They stick stuff up there so I can't stick my own stuff up there (ie. blankets, pillows, etc). Or they make me move my stuff so they can put their stuff. They usually don't mind for 1A/L
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